How a Pizza Restaurant Makes Every Guest Feel Valued
Walk into a well-run pizza restaurant and you can feel the difference within a minute or two. It is not only the smell of dough hitting hot stone or the sight of a busy dining room moving in rhythm. It is the way the room receives people. A host looks up and acknowledges the family of five before they reach the stand. A server notices that one guest is scanning the menu with a worried expression and asks if there are dietary restrictions. A child gets a cup with a lid